Then too, if a bug in Apple software is rare, their geniuses won't be on the lookout for it.Īfter iTunes failed, my assigned genius felt that the problem was on the iPad. Perhaps after helping hundreds and hundreds of users, a support person learns to tune them out. A picture is indeed worth a thousand words when it comes to computer support. My own experience has been that end users with a problem frequently do a poor job describing things. How does it happen that a tech support person fails to grasp the problem details?
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